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Patients and Visitors

Rights and Responsibilities

At Hospital São Lucas Copacabana, the patient comes first. For this reason, he or she values excellent service and, in order for it to be as effective and transparent as possible, the hospital has a list of rights and responsibilities involving patients, companions and visitors. Check it out as follows:

 

Patient Rights 

1. The patient has the right to be identified by first and last name. During the conduction of procedures, he or she is entitled to have his or her name and date of birth confirmed by the professionals.

2. The patient has the right to clear, simple and comprehensive information about diagnostic and therapeutic actions, and what can result from them, as well as having an estimate duration of treatment.

3. The patient has the right, at any time, to consent or refuse diagnostic or therapeutic procedures to be conducted as part of the proposed treatment.

4. The patient has the right to receive all information about the drug products that will be administered.

5. The patient has the right to be informed about the origin of the blood or blood products for the transfusion, as well as proof of the serology performed and its validity.

6. The patient has the right to maintain his or her privacy, with care in an appropriate place and professional conduct that protects that privacy.

7. The patient over 60 years old and/or with physical and/or psychic dependence has the right to stay, full time, with a companion during inpatient treatment.

8. The patient has the right to have his or her spiritual and religious belief respected and to receive or refuse moral, psychological, social and religious assistance.

9. The patient has the right to be heard, through a direct communication channel (ombudsman), and his or her complaints, criticisms and/or praise are forwarded to the responsible sectors. When submitting a complaint, it must be investigated, with a reply to the patient/companion.

 

Patient Responsibilities

1. The patient or his or her legal guardian has a duty to provide accurate, complete and accurate information on health history, previous diseases, medications in use, previous medical procedures and other health-related problems.

2. The patient must report unexpected changes in his or her current health status to the professionals responsible for the treatment.

3. The patient must confirm the understanding of the actions being carried out or the proposed ones aiming at curing health problems, preventing complications or sequelae, rehabilitation and promoting his or her health, asking questions whenever he or she has questions.

4. The patient must follow the instructions recommended by the multidisciplinary team that assists him or her, being responsible for the consequences of his or her refusal.

5. The patient must indicate the financial responsible for his or her hospital treatment, informing the hospital of any changes in this indication.

6. The patient must respect the rights of the other patients of the institution, companions, employees and service providers.

7. The patient and/or companion must not handle any equipment used to assist medical care.

8. The patient must participate in his or her treatment plan and hospital discharge or indicate who can do it.

9. The patient must meet and respect the smoking ban on the hospital premises, extended to his or her companions, according to the current legislation.

10. Patients and/or companions must care for their belongings during their stay in the hospital.